Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number
• Region, district, and location preferences
• Profile photo and biographical information
• Account credentials (securely hashed)

Health-Related Information

• Self-reported health conditions (e.g., diabetes, hypertension)
• Community group memberships by condition
• Discussion posts and questions related to health topics
• Event registration and attendance records

Technical Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Cookies and tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and maintain our community platform
• Connect you with relevant community groups by region, district, and condition
• Facilitate discussions, events, and health resources
• Connect you with verified health professionals in the directory and, where applicable, enable you to access clinical consultations via the Care App
• Send event notifications and community updates
• Improve our platform and user experience
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorised access
• Conduct anonymised research and analytics

3. Third-Party Authentication

Freedom Protocol offers sign-in via Google and Facebook. When you use these services, we receive limited profile information (name, email, profile photo) as authorised by you. We do not access your social media contacts, posts, or private messages. Please review the privacy policies of Google and Facebook for their data practices.

4. Information Sharing and Disclosure

We share your information only:

• With Health Professionals:Verified professionals in the community can see your public profile and community posts. Clinical data shared during Care App consultations is governed separately by the practitioner's professional obligations.
• With Your Consent: When you explicitly authorise information sharing.
• For Legal Compliance: When required by law, court order, or regulatory authority.
• For Platform Operations: With trusted service providers under strict confidentiality agreements.
• In Emergencies: When necessary to protect vital interests or public health.

We NEVER sell your personal or health information to third parties.

5. Data Security

• Encryption for all data in transit (TLS 1.3) and at rest (AES-256)
• Secure cloud infrastructure with enterprise-grade hosting
• Multi-factor authentication support
• Regular security audits and vulnerability assessments
• Role-based access controls for platform administrators
• Compliance with Ghana Data Protection Act, 2012 (Act 843)

6. Your Rights and Choices

Under the Ghana Data Protection Act and applicable international regulations, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Ghana Data Protection Commission

7. Data Retention

• Account information: Retained while your account is active
• Community posts and discussions: Retained unless you request deletion
• Anonymised data: May be retained indefinitely for research and platform improvement
• You may request deletion at any time, subject to legal obligations

8. Ghana Data Protection Compliance

Freedom Protocol complies with the Ghana Data Protection Act, 2012 (Act 843) and regulations issued by the Data Protection Commission of Ghana. We are committed to registering as a data controller with the Commission and ensuring all data processing activities meet the requirements of the Act.

9. International Data Transfers

Our platform infrastructure may process data in jurisdictions outside Ghana. Where this occurs, we ensure adequate safeguards are in place in compliance with the Ghana Data Protection Act and, where applicable, the EU General Data Protection Regulation (GDPR).

10. Children's Privacy

Freedom Protocol is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, you must have parental or guardian consent to use our platform.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Continued use of the platform after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or concerns: